*BOOK NOW FOR EBUG 2010 IN MADRID* - *COMMITTEE CALL NOTES 20 JAN 2010* - Site Updated 08/02/10

Madrid 2010

Hotel Puerta America, Madrid, April 27-30 2010

The 2010 Annual Conference will be held at the Hotel Puerta America in Madrid from 27th to 30th April. Registration, the agenda and hotel booking are available here. Book early to get a reduced rate and to reserve your accommodation in the hotel as there is only limited availability. The theme of the conference is Beyond the Sunset and the agenda is designed to assist delegates in choosing their best future strategy in the light of the announcement from ACI over the 'sunsetting' of some of their products. In addition, there will be full set of updates and roadmaps from ACI, opportunities for discussion with senior ACI executives and, of course, EBUG's usual wide range of general industry subjects and customer case studies. A number of sponsors have already signed up - including some new to EBUG - but there is still space available. If your company is interested in exhibiting at the conference, please go to our Sponsor Information page.

Sponsors:

BASE24 Sunset Survey & ACI Response

ACI Response in Member Area

An EBUG survey of members' views on ACI's plans for the 'sunsetting' of BASE24 and the migration to BASE24-eps was carried out over several months around the end of 2008 and early 2009. The results were presented to the Customer-Only session at the Annual Conference in Prague. A similar survey was conducted by our Americas counterpart user group ACE and presented at the ACE conference in Washington 31 May to 3 June. The results of both the EBUG and ACE US surveys and the response from ACI can now be reviewed in the Member Area. A password is required and access is restricted to EBUG members only. If you have not been notified of the password, please contact EBUG.

Technical Focus Group 2009

Presentations available

The 2009 Technical Focus Group (TFG) event took place at the ACI Offices in Watford, UK from the 19th to 21st October Our thanks to ACI for hosting the event and providing us with valuable updates and information about the ACI product set. Thanks also to the customer speakers from Santander, Barclaycard, SIMTEL and Barclays for sharing their real-life experiences and to IBM, Sun, HP, comForte, Xypro and CSP for contributing to a really useful and informative event. Special thanks to all of the participants, who came from across the EMEA region, and contributed willingly to the many discussions over the course of the 3 days. Please go to the TFG 2009 page to view the agenda and, for delegates only, the presentations. A password is required for the presentations.

ESP For BASE24-eps Webcast

Jim Johnson Webcast held on Tuesday 13 October

Jim Johnson of Standish Group gave a presentation entitled 'Earning Spending Projections for BASE24-eps' in a webcast on 13th October. This was based on the results from Standish Group's research into the operational costs, financial benefits and risk of moving to BASE24-eps. Our thanks to Jim for a really interesting talk, to HP for hosting the webcast and to all of those who participated.

Future of EBUG Survey

The Membership View

Recently, there has been a debate about the future of the user group. Various options were discussed, from combining all products and regions into a single global conference to bringing more products into a regional conference. ACI also proposed to take a role in the organisation of EBUG, with customers sitting on product advisory boards. An email outlining these possibilities and a survey link were sent out in early July. The results of this survey reinforced the view of the Committee that EBUG should continue to operate independently but that we should make every effort to incorporate other product groups into the annual conference. The full results can now be reviewed in the Member Area.

New Member Area

Committee Minutes, Survey Results and Reports

EBUG are pleased to announce that there is now a Member Area on the site - see new tab above or click on the Top Secret logo. This is restricted to the EBUG membership only and is password-protected. If you have not been notified of the password, please contact EBUG. EBUG Committee minutes, survey results, reports, key correspondence and other documentation will be posted here. We hope that this resource will help to improve communications between the committee and the membership. Don't forget that this process does not have to be one way! You are welcome to join the committee, offer suggestions, ask questions or share your knowledge with your EBUG colleagues. Just get in touch.

Prague 2009

'Transforming for the Future'

Thanks to all of those who joined us for the 2009 EBUG Conference in Prague from 5-8 May at the Corinthia Towers Hotel. The presentations are available to delegates at the conference, password-protected. If you were in Prague but have not been notified of the password, please contact EBUG. If you want to check out what you missed - or remind yourself of what you saw - you can view the Conference Agenda here. For further information about the conference, please email EBUG.

What is EBUG?

An Independent, Customer-Run User Group

is an independent user group, for customers who have licensed products from ACI Worldwide. The primary role of EBUG is to promote communication within the user community and between the user community and ACI. The EBUG executive committee, which any member may join, runs regular events including an annual conference in April or May and a technical seminar in October or November. The benefits of belonging to EBUG include: Sharing thoughts and ideas with other users and industry experts; Learning of other customers' experiences in implementing projects that your organisation may be engaged in; Exerting a collective influence on the direction of ACI products; The full objectives and the rules of the organisation are set out in the Bylaws, which are available to members on request to EBUG.

Membership

All ACI Software Licence Holders

All licensed users of ACI's products in EMEA are eligible for EBUG membership; people in management, marketing, operations, and technical support are encouraged to participate. There are no membership fees involved: the organisation is non-profit making and funds itself by charging a delegate fee for the annual conference. If you have any questions or comments, you can contact EBUG here.